Migrating your OTA+ account to Felix is a structured process that ensures all data transitions smoothly. Please review the steps and responsibilities involved to ensure a successful conversion.
Conversion Cost
Total Fee: Please check with a Felix Team member
Why a Fee?: It’s treated as a full onboarding due to technical complexity and manual processes required.
Payment Required Before: Conversion can’t proceed without payment and active Felix subscription.
Timeline & Dependencies
Conversion Duration: 3–4 business days
During Conversion: You cannot access OTA+ — full system pause
Post-Conversion: You’ll receive reports and must complete a manual clean-up
Prerequisites Before Conversion
Felix Onboarding Completion
All properties and bookings must be fully live in Felix.
Confirm with Felix the exact completion date.
Invoice Payment
Pay the AUD invoice before scheduling conversion.
Active Felix Subscription
Conversion cannot be done on expired subscriptions.
Conversion Steps
Once confirmed and paid, OTA+ will:
Connect your account via API to Felix
Convert:
Property IDs
Booking IDs
Agent Codes
Extra Item Codes
Provide:
A list of bookings successfully converted
A list of bookings that couldn’t be converted
⚠️ It’s common for some bookings not to convert due to misaligned dates or mismatched guest info.
Post-Conversion Responsibilities
You are responsible for:
Manually fixing bookings not converted (refer to the attached PDF guide)
Removing duplicate payments from OTA+ and Felix
Deleting duplicated Extras (e.g. Cleaning, Pet Fees)
Verifying bookings before disbursing payments to avoid double-ups
⚠️ Additional Known Issues
Duplicate Payments: May appear from both OTA+ and Felix
Duplicate Extras: e.g., cleaning fees may be listed twice
Process Flowchart
Below is a flowchart to visualise the end-to-end process:
Important Notes
By paying the invoice and proceeding with the conversion, you agree to:
Handle all manual booking clean-up
Manage duplicate payments and extras
Monitor for discrepancies during the disbursement process
If you need to reschedule or delay due to incomplete onboarding from Felix, notify OTA+ immediately.