Welcome to our support

To ensure a smooth and compliant onboarding experience with Felix, your business must meet the following company-level prerequisites:

• Registered Australian Entity: Your brand or company must be legally registered in Australia and authorised to operate as a short-term rental provider. This ensures compliance with all relevant local, state, and federal regulations.
  
  

• Primary Point of Contact: Please nominate a dedicated person for Felix to liaise with. This contact will be responsible for providing key information about your company and property portfolio during onboarding and ongoing operations.
  
  

• Brand Assets: Your company should have its own brand identity, including:

  • A company logo (in high-resolution format)

  • Brand colour codes

  • Social media links (Facebook, Instagram, etc.)
    
    

• Communication Channel: Create and provide a dedicated email address specifically for all Felix-related communications. This helps streamline support and correspondence. (See more)
  
  

• Functional Points of Contact: If possible, please assign or nominate contact persons for:

  • Accounting & billing queries

  • Property management matters

  • Email and Website management

Having these prerequisites in place ensures we can efficiently support your business and deliver a high standard of service from day one.

Check-list: