Welcome to our support

Introduction to Stripe – Your Payment Gateway Partner

Stripe is one of the world’s leading online payment processing platforms, designed to make it simple and secure for businesses to accept payments over the internet. Whether you’re managing bookings, selling services, or collecting fees, Stripe enables smooth, trusted transactions between your customers and your business.

What Is Stripe?

Stripe is both a payment processor and a payment gateway, which means it handles everything from securely capturing your customer’s card or bank details to transferring funds into your business account.

When a guest books accommodation or purchases a service online, Stripe acts as the bridge between their payment method and your bank account—ensuring the transaction is quick, secure, and compliant.

How Does Stripe Work?

Stripe has been designed to be user-friendly for both businesses and customers. Here’s how a typical transaction flows:

1. Account Setup: You create a Stripe account and link it to your booking or e-commerce platform (e.g. via Felix or your website).
   
2. Checkout: A customer completes a booking or payment and enters their card or bank details at checkout.
   
3. Payment Gateway: Stripe verifies the payment method and checks for sufficient funds.
   
4. Transaction Approval: If the transaction is approved, Stripe processes the payment.
   
5. Fund Transfer: The funds are deposited into your merchant (business) account.
   
6. Notifications: Confirmation emails or receipts are sent to both the buyer and seller.
   
   

All of this happens in seconds—ensuring a seamless experience for your guests.

Fraud Protection

Stripe helps protect your business by actively monitoring for suspicious activity. It will:

• Reject transactions with insufficient funds or invalid payment methods
  

• Automatically block high-risk or fraudulent transactions
  

• Allow you to apply additional security rules and spending limits
  
  

With built-in fraud detection and control settings, you reduce the risk of chargebacks and fraudulent bookings.

What Payment Types Does Stripe Support?

Stripe supports a wide variety of payment methods to accommodate guests from around the world. These include:

• Credit & Debit Cards (Visa, Mastercard, American Express, etc.)
  

• Digital Wallets (Apple Pay, Google Pay, etc.)
  

• Bank Transfers and Direct Debits
  

• Buy Now, Pay Later services
  

• Cash Vouchers and Bank Redirects
  

• Multi-currency support for international transactions
  

• Subsidiary payments if your business operates in multiple regions
  

Guests can pay online, in-app, or in-person (depending on your setup).

Benefits of Using Stripe

Stripe is trusted by millions of businesses worldwide—and for good reason:

• Flat-rate pricing for transparency and easy budgeting
  

• Customisable checkout flows tailored to your branding
  

• Multiple payment options to boost conversion rates
  

• Global support for multi-currency and international payments
  

• 24/7 customer support available when you need it
  

Stripe simplifies online payments, helps you get paid faster, and gives your guests a trusted and familiar way to complete bookings.

We uplift any processed payment to cover the payment fee currently at 4%


Set up your Stripe account 

Here’s a step‐by‐step guide to create your Stripe account:

1. Register your account in Stripe
2. Set your account live
3. Add Felix as a new admin user
   

Prepare Your Browser and Materials
Make sure you’re using a modern web browser with JavaScript enabled. Gather essential details such as your email address, a strong password, and your business name, address, and type. You will also need banking details (account number, routing number, and in some cases, SWIFT code) to receive payouts later on.

Register your account 

• Open your browser and go to https://dashboard.stripe.com/register
  
• This page is designed to guide you through the sign-up process. Once there, enter your email address and create a secure password. Depending on your region, you might be asked for additional verification to confirm your email.
  
  

Set your account live

• Log-into your Stripe Account here: https://dashboard.stripe.com/login

• Select "Get your live account" button or the section "Verify your business" to continue the process as per Stripe's requirement. Following the form, there are prompts and help information available to support you during the process.
  
  
  Hovering the pointer over or selecting the fields, you may find instructions next to the fields. 
  
  Depending on the provided information, more options will be shown for you to choose from. You may be asked to: 

• Verify your business: there are several options for your type of business and more information will be shown depending on your choice. 

• Add your bank (Place details of the short term rentals dedicated account)

• Secure your account

• Add extras: these are optional and you may be charged fees. 

• Review and finish: check all provided information and provide all missing required information before you are able to activate payments. 
  
  

• Example of Stripe account after the payment is activated.

  
  

Add Felix user to your account

 

Open the page of Team and Security

Click on + Add member

 

1. Enter email in the following format: 
   help+your_company_name@getfelix.com.au
   
2. Select Administrator Role, This role is for people who need similar access as the account owner. This role is for anyone who needs similar access as the account owner. This role can't delete the default bank account, or change the account owner.
   
   
3. Select the Send Invites button to send an invitation link to Felix.
   
   
   

Additional Pointers:

Security Enhancements: Consider setting up two-factor authentication and a custom email domain from early on to boost your account’s security and trustworthiness.

Further Customization: Once your account is established, you might want to read the detailed documentation provided by Stripe to make the most of features like subscription billing, payment scheduling, and dispute handling.

Check-list: