This article outlines how to manually add a booking when it does not reflect in Duve.


Step 1: Manually add the new reservation from the Reservations tab. 

  • In Duve, go to the Reservations tab then click on the + New Reservation button


Step 2: Populate the Add New Reservation form with the booking details. 

  • Property
  • Dates
  • Source = BOOKING.COM
  • Status = select Confirmed - BOOKING.COM
  • External reservation ID = Felix booking ID (8 digits)
  • First Name
  • Last Name
  • Phone
  • Email
  • Language
  • Guests


Step 3: Complete the reservation process

  • Save, reopen the booking from the Reservations tab, then send confirmation and pre-check-in emails.