TABLE OF CONTENTS
Overview
From time to time guests may decide to dispute payments that you have processed, each circumstance is different, but there may be times where guests request chargebacks that are not valid.
Stripe helps mediate disputes between the guest's bank and your business, you are able to find documents detailing the dispute process below:
PLEASE NOTE DISPUTES MUST BE ACTED UPON PROMPTLY (Usually within 30 days of receiving the dispute)
Preventing Disputes
In order to prevent disputes you are required to collect sufficient information from your guests, please see this article to check the most recent advice from Stripe: https://stripe.com/docs/disputes/prevention
Dispute Categories
There are different types of disputes that can occur and as such there are different evidence requirements that you must provide in order to successfully win a dispute you can find the most recent from advice Stripe here: https://stripe.com/docs/disputes/categories?evidence-for=offline-service&dispute-category
Responding to Disputes:
Once you have identified what category the dispute relates to and you have collected the required evidence, you are able submit a dispute via the dispute dashboard in Stripe, please follow the instructions outlined in this article: https://stripe.com/docs/disputes/responding
Should you require assistance locating evidence please feel free to contact our support.