Below is a list of the most commonly asked questions to guide you through the onboarding process with Felix. If your question isn't listed here, feel free to reach out to our team directly.

What determines the base price of your property? 

Base price is the average rate you would charge across the year. The base price is usually determined by the price and quality of the property being listed. As an example, a four-bedroom, high-end luxury holiday home on the edge of a lake will have a higher base price than a basic two-bedroom apartment in a small town. 


How often does Pricelabs sync?

By default, Pricelabs syncs rates every day between 9AM and 9PM Sydney time or between 0:00 and 12:00 UTC.

What is Portfolio Analytics?
PriceLabs Portfolio Analytics is a free tool that lets you analyze your listings’ performance. This information is presented in easy-to-read charts to quickly identify trends and make data-driven decisions about your pricing strategy.

Do I need to use Dynamic Pricing to be able to use Portfolio Analytics?
Portfolio Analytics can be used regardless of whether you use PriceLabs Dynamic Pricing. Just create a free account, import your listings, and view reports created automatically with historical data from your booking platforms like Airbnb or a Property Management System.

When will my booking data be refreshed within Portfolio Analytics?
You can view the last refreshed time in the top right bar. If the previous update is older than 12 hours, you can manually refresh the data. More information here .

Why is there a disparity in the numbers provided by PriceLabs than those provided by others? 
There are a few reasons for differences to exist between different providers:

  • Area considered: our reports tend to be very localized (we take an address from you, and cover 1000, 5000 or 10,000 listings, based on the plan you purchase). Other services might be giving data at a city, zip code or based on other geographic boundaries. This means that the listings being tracked might themselves be different.
  • Our reports are currently only based on Airbnb or VRBO data - other data providers might use different OTAs, or in some cases other industries (e.g., hotels) as well.
  • All providers that use scraped data need to identify and remove blocked dates. These techniques are unique to each data provider and can result in differences as well.


What is the ideal number of listings that should be considered for my STR?

We recommend creating dashboards within the market of at least 300 listings. Having too few listings will result in very noisy data.


Are the prices on the Dashboard based on what the guest is paying or host charging? Does it include service provider charge/fees (fees Airbnb charges for example) and does it include cleaning fee etc.?

The prices you see on the market dashboards are the nightly calendar prices prior to commissions, taxes, cleaning fees, etc. so you can use the graphs to help adjust your own price prior to any extra fees.

How do you differentiate between bookings and blocks?

We use several algorithmic techniques to remove blocks from the data. Across all the listings, there are various patterns that are being observed.

Along with the median prices, is there an option to see the median booked prices on the Future Prices chart?

There is an option to show the median booked price in black. By default, it does not display, but if you click the legend on the right-hand side it will show.

When you look at the occupancy on a particular date, does it include all the bookings made for that date?

No. When reviewing the Future Occupancy, Bookings, and Cancellations graph, you do have the option to choose whether to view data on bookings that was made in the last 7, 14, or 30 days. Simply click the orange box on the upper right of the graph. You can then tick the button to view the occupancy based on bookings that was made in the last 7, 14, or 30 days.

How can one see specific prices on important event dates or weekends where there are price surges?

Currently, there is a future-looking price graph where you would be able to see prices for specific dates. If there are event-related price surges or weekday variations they should show up here.